Shipping Policy

Shipping Policy — Verta Relief

Processing Time
Orders are processed within 1–3 business days of purchase. You'll receive a confirmation email once your order has been processed, and a separate email with tracking information once it ships.

Where We Ship
We currently ship to Australia only. We're not accepting international orders at this time.

Shipping Times
Orders within Australia typically arrive within 7–14 business days.

Delivery estimates are not guaranteed and may be affected by carrier delays or high-demand periods (e.g. holidays, sales events).

Shipping Costs
We offer free shipping on all orders within Australia.

Order Tracking
Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update after dispatch.

Multiple Items
If your order contains multiple items, they may ship separately from different fulfillment centers and arrive at different times. This does not affect your total shipping cost.

Lost or Delayed Packages
If your order hasn't arrived within the estimated delivery window, please contact us at avijotbrar82@gmail.com with your order number so we can investigate with the carrier.

Incorrect Address
Please double-check your shipping address at checkout. Verta Relief is not responsible for orders shipped to an incorrectly provided address, but we're happy to help if you catch the error quickly after placing your order.